Wirral Complementary Therapy Clinic

Complaints procedures

Other Practices:

Margaret Lavender also practices at;

Parsons, Lavender & Associates
88 Rodney Street
Liverpool
Merseyside
L1 9AR UK

Tel - 0151 709 6639

Step 1.

If you have a complaint or concern about the level of care you have received from an Osteopath or any member of staff, please let us know.

Our promise to you is that we shall:

Treat your complaint seriously.

Work to resolve your complaint promptly and in confidence.

Learn lessons and use them to review and where appropriate improve our service.

Make your complaint to the Practice Principal Margaret Lavender either in person, by phone or in an email to margaretlavender@btinternet.com,or by letter.

If you telephone us or speak to us in person, the complaint will be logged and whoever takes your call will attempt to resolve the issue for you. If you are not satisfied, we will tell you when it is likely that the Practice Principal will be free to ring you to discuss the matter or invite you to come to the practice to do so.

We will investigate your complaint during the following few days and will aim to:

Find out what happened and what went wrong.

Make sure you receive an explanation and apology if this is appropriate.

Deal with your complaint and reach an amicable solution.

Identify what we can do as a practice to ensure that this problem does not arise again.

Step 2.

BRITISH OSTEOPATHIC ASSOCIATION COMPLAINTS RESOLUTION SERVICE

If you do not feel that your complaint has been resolved to your satisfaction you can talk to an independent source about it by ringing the British Osteopathic Association on Freephone 0800 110 5857, or email to boa@osteopathy.org

Step 3.

GENERAL OSTEOPATHIC COUNCIL

If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 357 6655.

Please note that the General Osteopathic Council cannot award compensation.

We hope you find something here of help or interest. Back To Top

Warning The information in this osteopathic website is to be used as a guide only and one should not attempt to treat or diagnose on the basis of this information. If you feel you need help, then you should consult an appropriate primary health care practitioner i.e. doctor, osteopath, chiropractor or other.
Copyright The content of these pages remain the sole copyright property of Margaret Lavender (unless otherwise stated) of Penrhyn House, 1A Penrhyn Avenue, Thingwall, Merseyside CH61 7UP.

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Complaints procedures
Other Practices: Margaret Lavender also practices at; Parsons, Lavender & Associates 88 Rodney Street Liverpool Merseyside L1 9AR UK Tel - 0151 709 6639	Step 1. If you have a complaint or concern about the level of care you have received from an Osteopath or any member of staff, please let us know. Our promise to you is that we shall: Treat your complaint seriously. Work to resolve your complaint promptly and in confidence. Learn lessons and use them to review and where appropriate improve our service. Make your complaint to the Practice Principal Margaret Lavender either in person, by phone or in an email to margaretlavender@btinternet.com,or by letter. If you telephone us or speak to us in person, the complaint will be logged and whoever takes your call will attempt to resolve the issue for you. If you are not satisfied, we will tell you when it is likely that the Practice Principal will be free to ring you to discuss the matter or invite you to come to the practice to do so. We will investigate your complaint during the following few days and will aim to: Find out what happened and what went wrong. Make sure you receive an explanation and apology if this is appropriate. Deal with your complaint and reach an amicable solution. Identify what we can do as a practice to ensure that this problem does not arise again.
	Step 2. BRITISH OSTEOPATHIC ASSOCIATION COMPLAINTS RESOLUTION SERVICE If you do not feel that your complaint has been resolved to your satisfaction you can talk to an independent source about it by ringing the British Osteopathic Association on Freephone 0800 110 5857, or email to boa@osteopathy.org
	Step 3. GENERAL OSTEOPATHIC COUNCIL If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 357 6655. Please note that the General Osteopathic Council cannot award compensation.
We hope you find something here of help or interest. Back To Top
Warning The information in this osteopathic website is to be used as a guide only and one should not attempt to treat or diagnose on the basis of this information. If you feel you need help, then you should consult an appropriate primary health care practitioner i.e. doctor, osteopath, chiropractor or other. Copyright The content of these pages remain the sole copyright property of Margaret Lavender (unless otherwise stated) of Penrhyn House, 1A Penrhyn Avenue, Thingwall, Merseyside CH61 7UP. You are visitor number Academic Application